TERMS AND FAQ
PRIVACY POLICIES
Play again watches over the privacy of all our clients, all information is stored as private and confidential, we will never share your information with anyone. Your information is safe and encrypted with us.
WE ONLY SEE THE ADDRESS OF YOUR ORDER AND YOUR NAME, WE WILL NEVER SEE YOUR PERSONAL DATA OR CREDIT CARD INFORMATION.
RETURNS
We offer returns as long as a maximum of 14 days have passed since the delivery of the product.
The money will be returned in credit to spend on our website, it has no expiration date, WE DO NOT PROCESS MONEY RETURNS
To process the return, contact us through our email: playagainbrand@gmail.com with the title *RETURN* and add your order number
All returns exclude shipping costs, you must send the item at your expense to the address that we will provide, we will only pay shipping costs for defective items
The money will be returned in credit to spend on our website, it has no expiration date, WE DO NOT PROCESS MONEY RETURNS
To process the return, contact us through our email: playagainbrand@gmail.com with the title *RETURN* and add your order number
All returns exclude shipping costs, you must send the item at your expense to the address that we will provide, we will only pay shipping costs for defective items
EXCHANGES
We will exchange any item found within 14 days of delivery.
You can exchange the item for any other size or another item of the same value, if none of these options convinces you, you can always make a return.
Please keep in mind that the responsibility as the possible risks of material damage or loss, will be borne by you.
Contact us attaching your order number so that we can proceed to make your change. The articles will have to be sent in the same conditions that they were received, if the article does not meet the indicated conditions, we will proceed to send it again
You can exchange the item for any other size or another item of the same value, if none of these options convinces you, you can always make a return.
Please keep in mind that the responsibility as the possible risks of material damage or loss, will be borne by you.
Contact us attaching your order number so that we can proceed to make your change. The articles will have to be sent in the same conditions that they were received, if the article does not meet the indicated conditions, we will proceed to send it again
FREQUENTLY ASKED QUESTIONS:
- How can I get in contact with you?
You can contact us at playagainbran@gmail.com
or by dm on IG: playagainvalencia
- Can I cancel an order?
YES!, as long as the order has not been sent
- Can a PRE-ORDER be exchanged or returned?
You will only get the refund in credit to spend in our web